bk99 Privacy Policy

Welcome to the bk99 platform. This Privacy Policy ("Policy") explains how bk99 collects, processes, stores, and protects users' personal information. By creating an account or browsing the site, you are considered to have agreed to this Policy. Our Terms and Conditions and this Privacy Policy together govern the relationship between you and bk99.

This Policy applies to all services, mobile applications, and associated platforms operated under the bk99app.cam domain. If you are under 18, or if you must be 21 or older to be active on bk99, please do not use this platform.

1. What Information We Collect

bk99 collects only the information necessary to provide services, ensure security, and improve the user experience. Information is collected in two ways:

1.1 Information You Provide Directly

Information you provide yourself when registering an account or using the service includes:

• Full name and date of birth
• Valid email address and mobile number
• Documents required for identity verification (National ID, passport, etc.)
• Financial transaction details — deposit or withdrawal information via bKash, Nagad, Rocket, Upay, or bank transfer
• Records of communication with the support team via live chat or email

1.2 Automatically Collected Information

When you use the bk99 platform, certain technical information is recorded automatically:

• Device type, operating system, and browser information
• IP address and a general indication of geographic location
• Login time, list of pages visited, and click patterns
• Cookies and session data (see Section 7 for details)

2. Purpose of Using Information

Collected information is used for the following purposes:

3. Information Sharing and Disclosure

bk99 never sells your personal information to third parties for commercial purposes. However, certain information may be disclosed in the following circumstances:

3.1 Service Provider Partners

Limited information is shared with trusted third-party partners to provide services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and security verification. These partners may only use the information for the specified purpose and are required to comply with our privacy standards.

3.2 Legal Requirements

Information may be disclosed under a court order, a lawful request from an investigating authority, or as required by applicable law. In such cases, we disclose only the minimum information necessary.

3.3 Corporate Changes

User information may be transferred in the event of a business restructuring, merger, or acquisition. We will notify users in advance if such a change occurs.

4. Data Storage and Security

bk99 stores your information using industry-standard SSL encryption and secure server technology. Data can only be accessed by authorised personnel, and all access is logged.

Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, financial records and identity verification documents may be kept for a set period as required by law.

The data protection practices we follow include: regular security audits, encrypted data transfers, access controls, and two-factor authentication.

5. User Rights

As a registered user of bk99, you have the following rights over your own information:

5.1 Right to Access Information

If you want to know what information we hold about you, contact our support team at any time. Submit a request via 24-hour live chat or email and the information will be provided within a set timeframe.

5.2 Right to Correct Information

If your account contains incorrect or outdated information, contact support to have it corrected. Changes to identity verification information may require relevant documents.

5.3 Right to Close Account and Delete Information

You may request to close your account at any time. However, financial records and identity-related information will be retained for a set period for legal reasons.

5.4 Right to Opt Out of Marketing Communications

You can opt out of promotional emails or notices at any time. Important service-related communications are not covered by this opt-out.

6. Protection of Minors

bk99 is an adults-only platform. You must be 21 or older to open an account and remain active. We do not intentionally collect information from anyone under 18. If it becomes known that such information has been collected, it will be deleted immediately.

Our full guidelines on responsible gaming are available in the Responsible Gaming Policy. If you suspect that a minor is using this platform, please notify support immediately.

7. Cookies and Tracking Technologies

bk99 uses cookies and similar web technologies that improve the site's functionality, security, and your experience.

7.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security. Without these, the site cannot function properly.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: Used to understand usage patterns and improve the platform. These do not reveal your identity.

7.2 Cookie Controls

You can block or delete cookies from your browser settings. However, disabling essential cookies may limit some bk99 services.

8. International Data Transfers

bk99 is an internationally operated platform. Your information may be processed or stored on servers located outside Bangladesh. For any such transfer, we ensure that data protection standards are properly maintained and that agreements consistent with this Policy are in place.

9. Policy Changes and Updates

bk99 reserves the right to amend this Privacy Policy as needed. If any changes are made, the updated date on this page will change, and for significant changes, registered users will be notified by email or via a login notice. Continued use of the platform after an update will be considered as acceptance of the revised Policy.

If you have questions about any aspect of this Policy, visit our About Us page to learn more, or contact the support team directly.

10. Contact Information

For any questions, information access requests, or complaints regarding this Privacy Policy, please contact us:

• Live Chat: Available 24/7 from any page on the site, in both Bengali and English
• Email: [email protected]

Protecting your information is our priority. For answers to common questions, visit the FAQ section, where many frequently asked questions are answered.