bk99 — Standing by Responsible Players

Play Responsibly,
Keep Yourself Safe

When gambling goes beyond entertainment, seeking help is a sign of strength. bk99 is always here for you — with the right tools, the right information, and round-the-clock support.

For Ages 21 and Above

Balancing Entertainment and Limits

At bk99, we believe online gaming is enjoyable only when it is managed in a controlled and mindful way. Before making any deposit, withdrawal, or placing any bet, every player should set a clear limit on their spending and time.

Reading more about bk99 will show you that this platform was built from the start with player protection as its highest priority. Our goal is not only to provide entertainment — ensuring that you stay well and happy in the long run is also our responsibility.

If you feel like you are losing control while playing, or cannot stop even after losing money — these may be early signs of problem gambling. Below, we discuss self-limit tools, warning signs, and ways to get help.

Our Terms and Conditions detail the gaming rules, age verification process, and account suspension matters. It is worth reading them before using any service.

Self-Limit Tools

After logging in to bk99, these tools can be activated from your account settings.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, it takes effect immediately, and increasing it requires a 24-hour waiting period.

Loss Limit

Decide in advance how much loss you can accept within a set period. When the limit is reached, your account will automatically stop accepting new bets.

Session Time Limit

Set a maximum duration for uninterrupted play. Once the time is up, the session will end automatically and you will be logged out.

Cool-Off Break

Temporarily suspend your account for a few days. You can take a break from 1 to 30 days. You will not be able to log in until the break is over.

Self-Exclusion

If you feel you need a longer break, choose self-exclusion — you can close your account for 6 months, 1 year, or permanently. Contact us via live chat or email to activate this.

Reality Check

A message will pop up at regular intervals showing how long you have been playing and how much you have won or lost. This helps you make informed decisions.

Warning Signs of a Problem

If you notice even one of the following signs in yourself or someone you know, consider seeking help.

Repeatedly playing to try to win back lost money and being unable to stop.

Lying to or hiding gambling activity from family or friends.

Prioritising gambling over eating, sleeping, or work.

Betting with money meant for everyday expenses or debt repayment.

Feeling restless, irritable, or anxious when not gambling.

Repeatedly deciding to stop but failing every time.

Gambling is negatively affecting family relationships and work life, yet you cannot quit.

These are nothing to be ashamed of. Problem gambling is a recognised health condition and recovery is possible with the right support. Our FAQ section has more questions and answers on self-exclusion and limit-setting.

Ways to Get Help

Rather than facing this alone, reach out to people you trust and to professional support.

bk99 Live Chat Support

Our support team is available 24 hours a day, 7 days a week via live chat in Bangla. Make your self-exclusion or account suspension request here first.

Email Support

To share details or submit a written self-exclusion request, contact our support email. Responses are provided in both Bangla and English.

Family and Professional Advice

Let a trusted family member know what you are going through. If needed, consult a mental health professional or counsellor — this is one of the most effective ways to overcome the problem.

bk99's Commitment

We actively work to protect our players.

Age Verification

Age verification is mandatory when opening an account. Anyone under 21 years of age cannot register under any circumstances.

Data Protection

Your personal and financial information is kept secure with SSL encryption. You can read the details of how your data is managed in our Privacy Policy.

Risk Monitoring

When unusual playing patterns are detected, our system automatically sends an alert and the support team reaches out if needed.

Minor Protection

Parental control features are available to prevent use by minors. Always log out on shared devices and keep your password safe.

Support Available Any Time

In Bangla and English — any time, for any question

24/7 Live Chat Email Support Bangla and English

Common Questions About Responsible Gambling

Answers to the most frequently asked questions are here.

Contact us via live chat or support email and tell us how long you want the exclusion to last. You can choose 6 months, 1 year, or permanent. Once exclusion is active, your account cannot be reopened before the period ends.

Yes. Once you set a deposit limit, it takes effect right away. However, if you request to increase the limit, it will take 24 hours to come into effect — this delay is intentional so you have time to reconsider.

Talk to them directly and with empathy. Express your concern without being critical. If needed, help them seek professional counselling or mental health support. The bk99 support team can also take necessary steps regarding an account upon request from a third party.

A cool-off break is a short pause lasting 1 to 30 days — the account reactivates automatically when the period ends. Self-exclusion is a longer-term decision — from 6 months up to permanent — and you cannot resume playing on your own before the period is over.

You can withdraw any balance in your account before the exclusion becomes active. During the exclusion, no deposits, bets, or withdrawals are possible. At the end of the period, or before the account is closed in the case of permanent exclusion, the support team will guide you on your balance.

Play Responsibly, Keep Yourself Safe