FAQ
All your questions
All your questions
about bk99 answered here
From deposits to withdrawals, casino games to the VIP program — this page has clear and detailed answers to the questions that come up while playing at bk99. Straightforward language, no runaround.
What would you like to know about?
How to deposit money
Depositing at bk99 is straightforward. You can add funds in just a few minutes using any familiar method — bKash, Nagad, Rocket, Upay, or bank transfer. Just log in at bk99 Login and go to your account to see the deposit options.
bk99 offers five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfer, you can use Dutch-Bangla Bank, Islami Bank, or any other major Bangladeshi bank. All methods are fast and secure.
The minimum deposit at bk99 is ৳300 for any method. With this amount you can get started with
slots, live casino, or sports betting. There is also a chance to receive a 200% bonus on your first deposit.
bk99 does not charge any deposit fees. However, your payment service provider (such as bKash or Nagad) may apply their own service charges according to their own policies. It is a good idea to check for any charges in your mobile banking app before making a deposit.
Log in to your bk99 account, go to the "Deposit" option, and select Nagad. Send the specified amount to the number shown there using the Nagad app or by dialling *167#. If you enter the payment reference number correctly, the balance is usually added within a few minutes. The minimum deposit amount is ৳300.
Yes. bk99 offers a 200% bonus on your first deposit, up to ৳5,000. For example, if you deposit ৳1,000, a ৳2,000 bonus is added, giving you a balance of ৳3,000. To withdraw the bonus amount, you must wager 10 times that bonus (৳2,000 × 10 = ৳20,000).
After the bank transfer is completed, your bk99 account balance is usually updated within a short time. Processing times may vary by bank, so keep the payment slip after the transfer and contact live chat if there is any delay.
Casino and table games
bk99 Casino has a large selection of table games including live dealers, Teen Patti, roulette, and baccarat. Find out how the games work and how to get started in this section.
Yes. Both Teen Patti and Andar Bahar are available at bk99. In Teen Patti, each player receives three cards and the best hand wins. In Andar Bahar, you bet on whether the next matching card will land on the Andar (left) or Bahar (right) side. Both games are popular among Bangladeshi players because of their simple rules.
In live dealer games, a video stream is broadcast from a real studio. Trained dealers at studios from providers such as Evolution or Pragmatic Play Live run the game, and you place your bets on screen. The cards or ball are real, not computer-generated. You can play on mobile or computer as long as you have an internet connection.
bk99 table games have tables at various limits, from low to high. There are low-limit tables for new players with smaller budgets and high-limit tables for experienced or VIP players. You can see the specific limits once you enter a game.
A roulette wheel has numbers from 0 to 36. You can bet on a specific number, a colour (red/black), odd/even, or a range of numbers. The dealer spins the ball and if it lands on a number or colour you bet on, you win. Choosing a simple bet like red/black is an easy way for new players to get started.
No. Baccarat is quite simple — there are essentially three options: bet on Player, Banker, or Tie. The hand whose total value is closest to 9 wins. No decisions are needed beyond placing your bet. bk99's live baccarat tables have a Bangla interface.
Yes. bk99's live casino can be played directly from a mobile browser with no separate app installation required. There are also dedicated apps for Android and iOS available through official channels. A Wi-Fi connection or a good mobile internet connection is recommended for better streaming quality.
Withdrawal questions
Getting your winnings out quickly and safely matters most. Here you will find answers to the most frequently asked questions about withdrawal rules, timelines, and methods at bk99.
The minimum withdrawal amount at bk99 is ৳800. This limit applies to all methods: bKash, Nagad, Rocket, Upay, and bank transfer. Your account verification must be complete before you can withdraw.
Withdrawals from bk99 to bKash are usually completed within 30 minutes to 3 hours. The same timeframe applies to Nagad, Rocket, and Upay. Once the request is submitted it goes to the processing team, and the amount typically reaches your wallet within that time.
Yes, but conditions apply. To withdraw winnings from the bk99 welcome bonus, you must wager 10 times the bonus amount. Example: if you deposit ৳5,200 you will receive a ৳5,000 bonus, and you must complete ৳5,000 × 10 = ৳50,000 in wagers before withdrawing the bonus. Withdrawal is available once the condition is met.
Yes. For security reasons, bk99 only processes withdrawals to a wallet or bank account that is registered in your own name and matches the name on your bk99 account. Withdrawals to accounts in someone else's name are not possible. This is confirmed during account verification.
bk99 accepts withdrawal requests seven days a week, 24 hours a day. You can submit a withdrawal request on Fridays, Saturdays, or at night. The standard processing time (30 minutes to 3 hours) applies at any time. If there is a delay, contact the 24/7 live chat.
If the request is still pending, it may be possible to cancel it in some cases through live chat. However, once processing has started, it cannot be cancelled. If you are unsure, check the amount and wallet number before submitting the withdrawal request.
VIP program
Regular play at bk99 starts earning you benefits through the bk99 VIP program. From weekly cashback to special perks — this section answers all questions about the VIP program.
bk99 has three VIP levels: Bronze, Silver, and Gold. Each level comes with a weekly cashback benefit, and the benefits increase as you move up. Regular play will gradually move you to higher levels.
The weekly cashback is calculated on your net loss for the entire week (total losses minus total winnings). Example: if you are at Silver level and your net loss for the week is ৳20,000 — ৳20,000 × 1.0% = ৳200 cashback. This is added to your account every Monday.
The cashback rates for the three levels are as follows:
Bronze — up to 0.5% weekly cashback.
Silver — up to 1.0% weekly cashback.
Gold — up to 1.5% weekly cashback.
The cashback rate increases as you move up, which is a notable benefit for regular players.
VIP levels at bk99 are determined by your regular betting and gaming activity. The more active you are — in slots, casino, or sports betting — the faster you can move to a higher level. Detailed level criteria can be seen in the VIP section of your account.
Gold is the highest VIP level at bk99. In addition to the maximum 1.5% cashback, this level comes with priority customer service and special offers. Players who regularly wager larger amounts benefit most from this level.
VIP cashback is added to your account each week and becomes part of your account balance. You can use the cashback to play more games, or withdraw it once the applicable withdrawal conditions are met. See the terms and conditions page for specific conditions.
Still have questions? Get direct help
If your question is not answered above, bk99's support team is available around the clock. You can communicate in both Bangla and English.
Live chat
Click the live chat button on any page of the site for an immediate response. Available seven days a week, 24 hours a day.
Email support
For detailed issues, write to us at: [email protected] — the team replies promptly and writing in Bangla is no problem.
Ready to start playing?
Registered members aged 21 and above can deposit now and start playing with a 200% bonus of up to ৳5,000.
Go to bk99 Login page